{"id":45703,"date":"2024-10-29T10:36:10","date_gmt":"2024-10-29T09:36:10","guid":{"rendered":"https:\/\/clone.clicknflowers.com\/frequently-asked-questions\/"},"modified":"2025-09-03T17:40:14","modified_gmt":"2025-09-03T15:40:14","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.clicknflowers.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

[vc_row wrap_container=”yes” content_placement=”middle” css=”.vc_custom_1643233135917{padding-top: 50px !important;padding-bottom: 50px !important;background-color: #f7f7f7 !important;}”][vc_column offset=”vc_col-lg-8 vc_col-md-8″][vc_separator color=”custom” border_width=”3″ css_animation=”slideInLeft” css=”” style=”solid” el_class=”custom-border customLineAnimation d-inline-block me-3 mb-1″ accent_color=”var(–porto-primary-color)”][vc_custom_heading text=”FREQUENTLY ASKED QUESTIONS” font_container=”tag:h4|font_size:1.2em|text_align:left|color:var(–porto-tertiary-color)|line_height:1.3″ use_theme_fonts=”yes” css=”” text_transform=”text-uppercase” font_weight=”600″ animation_delay=”1000″ el_class=”mb-2 d-inline-block” animation_type=”fadeInLeft”][vc_custom_heading text=”Maison Narmino answers your questions” font_container=”tag:h3|font_size:2.3em|text_align:left|color:var(–porto-primary-color)|line_height:24px” use_theme_fonts=”yes” css=”” font_weight=”700″ letter_spacing=”-.05em” animation_delay=”1200″ el_class=”mb-3 pb-1″ animation_type=”fadeInUp”][vc_custom_heading text=”Here you'll find most of the questions our customers may have when selecting a bouquet and during the purchasing process. If you can't find the answer to your question, don't hesitate to contact us by email, form or telephone using the details on the contact page.” font_container=”tag:p|text_align:left|color:%23777777|line_height:26px” use_theme_fonts=”yes” css=”” font_weight=”400″ letter_spacing=”0px” animation_delay=”1600″ el_class=”mb-4″ animation_type=”fadeInUp”][\/vc_column][vc_column animation_delay=”1600″ offset=”vc_col-lg-7 vc_col-md-7″ el_class=”pe-lg-5 mb-5 mb-lg-4″ animation_type=”fadeInUp”][vc_accordion active_tab=”1″ collapsible=”yes” type=”custom” size=”panel-group-lg” use_accordion=”true” el_class=”faq-list” heading_color=”#212529″ heading_bg_color=”#ffffff”][vc_accordion_tab title=”1 – Can we be sure of delivery on time?”][vc_custom_heading text=”Once your order has been confirmed by email by one of our in-store florists, your order enters a production and delivery process that aims to deliver it to the address and on the date requested. In the event of any unexpected delay or hindrance, you will be informed immediately. Our company has been in existence since 1927, and is fully conversant with all the processes involved in the flower business. You can order with complete peace of mind.” font_container=”tag:p|text_align:left|color:%23777777|line_height:26px” use_theme_fonts=”yes” css=”” el_class=”mb-0″][\/vc_accordion_tab][vc_accordion_tab title=”2 – What payment methods can I use?”][vc_custom_heading text=”For the time being, you can pay by credit card or Paypal, using the functions of our Paypal online payment system, which allows you to pay by card without opening a Paypal account.” font_container=”tag:p|text_align:left|color:%23777777|line_height:26px” use_theme_fonts=”yes” css=”” el_class=”mb-0″][\/vc_accordion_tab][vc_accordion_tab title=”3 – Can I pay on delivery?”][vc_custom_heading text=”Payment on delivery is reserved for certain customers with an account with Narmino SARL. Once they've made their choice on the website, we invite them to phone one of our two stores to see what payment facilities are available to them.” font_container=”tag:p|text_align:left|color:%23777777|line_height:26px” use_theme_fonts=”yes” css=”” el_class=”mb-0″][\/vc_accordion_tab][vc_accordion_tab title=”4 – Do you deliver outside Monaco and neighboring towns?”][vc_custom_heading text=”For all deliveries outside Monaco, neighbouring towns and towns as far as Nice, please contact us by telephone (see contact page) for shipping conditions and rates.” font_container=”tag:p|text_align:left|color:%23777777|line_height:26px” use_theme_fonts=”yes” css=”” el_class=”mb-0″][\/vc_accordion_tab][vc_accordion_tab title=”5 – Who can I contact if I have a question?”][vc_custom_heading text=”All you need to do is call one of our two boutiques, whose contact details can be found on the contact page of this site.” font_container=”tag:p|text_align:left|color:%23777777|line_height:26px” use_theme_fonts=”yes” css=”” el_class=”mb-0″][\/vc_accordion_tab][vc_accordion_tab title=”6 – Who can I contact if I have a problem?”][vc_custom_heading text=”If you have any problems with an order, you can visit one of the two Narmino SARL stores in Monaco, or send your query via the form on this page. You can also reach us by phone, and our florists will be happy to help you resolve them. Please note, however, that there are very few cases where a problem could arise, as our company has been based in Monaco since 1927, and we have complete control over all the processes involved in the manufacture and delivery of your floral arrangements.” font_container=”tag:p|text_align:left|color:%23777777|line_height:26px” use_theme_fonts=”yes” css=”” el_class=”mb-0″][\/vc_accordion_tab][vc_accordion_tab title=”7 – How can I be sure of the quality of your flowers and bouquets?”][vc_custom_heading text=”The Narmino company, which publishes this website, was founded in Monaco in 1927 and, thanks to the quality and originality of its compositions, has become a patented supplier to H.S.H. the Sovereign Prince of Monaco. So you can be sure that we only choose quality flowers, and that our arrangements are made with a keen sense of excellence.” font_container=”tag:p|text_align:left|color:%23777777|line_height:26px” use_theme_fonts=”yes” css=”” el_class=”mb-0″][\/vc_accordion_tab][vc_accordion_tab title=”8 – Can I collect my orders in store?”][vc_custom_heading text=”You can pick up your orders in the store where the composition was made. Please contact us by phone from this page so that we can tell you where to go (we have two sales outlets in Monaco). You can also choose this option when you place your order.” font_container=”tag:p|text_align:left|color:%23777777|line_height:26px” use_theme_fonts=”yes” css=”” el_class=”mb-0″][\/vc_accordion_tab][vc_accordion_tab title=”9 – What do the sizes shown correspond to?”][vc_custom_heading text=”You can choose the size of certain floral arrangements. Standard, Medium and Large sizes are offered where possible. Get more details from this Size Guide.” font_container=”tag:p|text_align:left|color:%23777777|line_height:26px” use_theme_fonts=”yes” css=”” el_class=”mb-0″][\/vc_accordion_tab][\/vc_accordion][\/vc_column][vc_column width=”3\/4″ animation_delay=”1500″ offset=”vc_col-lg-5 vc_col-md-5 vc_col-xs-9″ el_class=”floating-images ps-sm-5 mb-lg-4 mx-auto” animation_type=”fadeInRight”][vc_single_image image=”44938″ img_size=”full” style=”vc_box_circle_2″ css=”” animation_delay=”1400″ floating_start_pos=”top” floating_speed=”9.8″ el_class=”custom-box-shadow-1 mb-0″ label=””]