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FAQ

We have listed here the most frequent questions we receive on this website. If you do not find an answer to your questions, do not hesitate to contact us by email, form or telephone thanks to the contact details on the contact page.

Are we sure to be delivered on time?

From the moment that your order has been confirmed by email by one of our florists in the shop, your order enters a manufacturing and delivery process that aims to deliver you to the address and date requested. If, however, a delay or unforeseen obstacle occurs, you will be informed immediately. Our company exists since 1927 and knows perfectly manage all the processes related to the craft of the flower. You can order with peace of mind.

With which means of payment can I pay?

For now you can pay by credit card or Paypal, using the functions of our online payment by Paypal, which allows you to pay by card without opening a Paypal account.

Can I pay on delivery?

The payment on delivery is reserved for certain customers in account within the company Narmino SARL. We invite them once their choice is made on the website by phone to one of our two shops to see the possibilities of payment facilities available to them.

Do you deliver elsewhere than in Monaco and neighboring communities?

For all deliveries outside Monaco and neighboring municipalities, we invite you to contact us by phone (see contact page) to know the conditions and shipping rates

Who can I contact if I have a question?

Simply contact one of our two shops by phone, the details of which can be found on the contact page of this site.

Who can I contact in case of problems?

En cas de problèmes avec une commande, vous pouvez vous rendre dans une des deux boutiques du groupe Narmino SARL installé à Monaco ou bien envoyer votre requête via le formulaire situé sur cette page. Vous pouvez aussi nous joindre par téléphone et nos fleuristes se feront un plaisir de vous aider à les résoudre. Notez cependant que rares sont les cas où un problème pourrait survenir, notre entreprise étant installée depuis 1927 à Monaco, nous maîtrisons parfaitement tous les processus de fabrication et de livraison de vos compositions florales.

How can I be sure of the quality of your flowers and bouquets?

The Maison Narmino that publishes this website was founded in Monaco in 1927 and has become thanks to the quality and originality of its compositions, the patented supplier of S.A.S. the Sovereign Prince of Monaco. So you can be sure that we only choose quality flowers, and that our compositions are made with a sharp sense of excellence.

Can I withdraw my orders in the shop?

You can indeed come to withdraw your orders in the shop which will have made the composition. To do this, please contact us by phone from this page so that you can tell you where to go (we have two points of sale in Monaco).

What are the indicated sizes?

You have the opportunity to choose the size of some floral arrangements. Small, Medium and Large sizes are available. Be aware that the photos of the products have a medium size bouquet. Get more details from this Size Guide.