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FAQ

We have listed here the most frequent questions we receive on this website. If you do not find an answer to your questions, do not hesitate to contact us by email, form or telephone thanks to this contact page.

Are we sure to be delivered on time?

From the moment that your order has been confirmed by email by one of our florists in the shop, your order enters a manufacturing and delivery process that aims to deliver you to the requested address and date. However, if a delay or unforeseen obstacle occurs, you will be informed immediately. Our company exists since 1905 and knows perfectly how to manage all the processes related to flower domain. You can order with peace of mind.

With which payment methods can I pay?

For now you can pay by credit card or Paypal, using the functions of our online payment system by Paypal, which allows you to pay by card without opening a Paypal account.

Can I pay on delivery?

The payment on delivery is reserved for some known customers in account with the Narmino Sorasio SARL company. Once their choice is made on the website we invite them to phone to one of our two shops to check the possibilities of payment facilities available to them.

Do you deliver elsewhere than in Monaco and neighboring cities?

For all deliveries outside Monaco and neighboring cities, we invite you to contact us by phone (see contact page) to check the conditions and shipping rates.

Who can I contact if I have a question?

Simply contact one of our two shops by phone, numbers can be found on the contact page of this site.

Who can I contact in case of problems?

In case of problems with an order, you can go to one of the two shops of the Narmino Sorasio SARL group or send your request via the contact form located on this page. You can also reach us by phone and our florists will be happy to help you solve the problem. Be aware that there are a few cases where a problem could arise, because our company is installed since 1905 in Monaco, we perfectly master all the manufacturing and delivery processes of your floral compositions.

How can I be sure of the quality of your flowers and bouquets?

The Narmino Sorasio House that publishes this website was founded in Monaco in 1905 and thanks to the quality and originality of its compositions has become the patented supplier of S.A.S. the Sovereign Prince of Monaco. So you can be sure that we only choose quality flowers, and that our compositions are made with a sharp sense of excellence.

Can I withdraw my orders in the shop?

You can indeed come to withdraw your orders in the shop which have made the composition. To do this, please contact us by phone from this page so that we can tell you where to go (we have two points of sale in Monaco).

What are the indicated sizes?

You have the opportunity to choose the size of some floral arrangements. Small, Medium and Large sizes are available. Be aware that the photos of the products on the website show a medium size bouquet. Get more details from this Size Guide.